"Intelligent" team decision making

Authors:
Lori L. Foster;Michael D. Coovert
Affiliations:
East Carolina University, Greenville, NC and University of South Florida;University of South Florida, Tampa, FL
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

Citing 2
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Can computers be teammates?

International Journal of Human-Computer Studies
Toward Intelligent Meeting Agents

Computer

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Abstract

This study investigates the effects of an intelligent agent's participation during team decision making. We compare intelligent agents and knowledgeable humans in terms of their relative influences over team judgments. Results indicate that intelligent agents exert disproportionate amounts of influence, even when they provide poor recommendations. Agents appear to have subtle influences over team discussions and subsequent decisions, and these effects are not always obvious to human team members.