Usability research in Nokia: evolution, motivation and trust

  • Authors:

  • Panu Korhonen

  • Affiliations:

  • Nokia Research Center, Nokia Group, Finland

  • Venue:
  • CHI '00 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2000

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Abstract

The Usability Group in the Nokia Research Center is a research team with members in Finland, Japan and soon China. The group has evolved during the last five years from a simple usability evaluation group to cover many aspects of usability. We describe the stages of the evolution and discuss the role of employee motivation and customer trust in the process.