The guidebook, the friend, and the room: visitor experience in a historic house

Authors:
Allison Woodruff;Paul M. Aoki;Amy Hurst;Margaret H. Szymanski
Affiliations:
Xerox Palo Alto Research Center, Palo Alto, CA;Xerox Palo Alto Research Center, Palo Alto, CA;Xerox Palo Alto Research Center, Palo Alto, CA;Xerox Palo Alto Research Center, Palo Alto, CA
Venue:
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Year:
2001

Citing 1
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Abstract

In this paper, we describe an electronic guidebook prototype and report on a study of its use in a historic house. Supported by mechanisms in the guidebook, visitors constructed experiences that had a high degree of interaction with three entities: the guidebook, their companions, and the house and its contents. For example, we found that most visitors played audio descriptions through speakers (rather than using headphones or reading textual descriptions) to facilitate communication with their companions.