Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
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This paper presents the preliminary results from an ongoing research project with the purpose to explore possible ways of using and benefiting from mobile technology for home-help service.It is based upon a field study of three Swedish home-help service units. The project aims at an understanding of the work practices of the home-help service. The paper shows that the informal communication is an important practice in the work, but not always sufficient. This is exemplified by an episode with a caretaker. The incident implies that the practice of informal communication possibly could benefit from mobile technology.