Enhanced Maintenance and Explanation of Expert Systems Through Explicit Models of Their Development
IEEE Transactions on Software Engineering - Special issue on artificial intelligence and software engineering
Learning text editor semantics by analogy
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Representation and Understanding: Studies in Cognitive Science
Representation and Understanding: Studies in Cognitive Science
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
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This paper describes two pieces of work on support tools: one for the construction of consistent and principled human-computer interfaces, and the other for the construction of AI knowledge bases. These tools support co-operation by providing a central repository for design knowledge that otherwise would not be easily shared between users. The paper first describes the AI knowledge representation technology upon which the tools are founded. It then discusses a knowledge-based approach to interface construction and illustrates how that approach would apply to detecting design conflicts and inconsistencies stemming from two different kinds of team communication failure. Next, we discuss a knowledge acquisition aid utilized within the interface construction paradigm, which also illustrates the same approach to supporting co-operative work. We conclude by reviewing four sources of difficulty in team design efforts which this approach seeks to address.