Decision support system effectiveness: a review and an empirical test
Management Science
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In Part 2, we examine the viability of the new symbolic language that we described in Part 1, in a specific setting. Using an abstract classification task that involves decision-making under time pressure, we study multiple measures of subject performance at this task using the new language vis-à-vis written and spoken English, Initial experimental results suggest that, despite its relative novelty, the proposed language is at least as effective as the more traditional communication modes in the specific setting examined, while succinctly conveying what must be conveyed.