Managing heterogeneous multi-system tasks to support enterprise-wide operations
Distributed and Parallel Databases - Special issue on software support for work flow management
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Specification and implementation of exceptions in workflow management systems
ACM Transactions on Database Systems (TODS)
Harvard Business Review on Knowledge Management
Harvard Business Review on Knowledge Management
Exception Handling in Workflow Systems
Applied Intelligence
Flexible Exception Handling in the OPERA Process Support System
ICDCS '98 Proceedings of the The 18th International Conference on Distributed Computing Systems
Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes
Enhancement of workflow flexibility by composing activities at run-time
Proceedings of the 2004 ACM symposium on Applied computing
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Managing exceptions in the medical workflow systems
Proceedings of the 28th international conference on Software engineering
Web process and workflow path mining using the Multimethod approach
International Journal of Business Intelligence and Data Mining
Representation and Structure-Based Similarity Assessment for Agile Workflows
ICCBR '07 Proceedings of the 7th international conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Log-based transactional workflow mining
Distributed and Parallel Databases
KES-AMSTA'08 Proceedings of the 2nd KES International conference on Agent and multi-agent systems: technologies and applications
Dynamic change handling for inter-organisational workflows in open virtual eMarketplaces
International Journal of Intelligent Information and Database Systems
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
Towards a systematic conflict resolution policy in multi-agent system: a conceptual framework
CSCWD'05 Proceedings of the 9th international conference on Computer Supported Cooperative Work in Design II
A portable approach to exception handling in workflow management systems
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Real-time risk monitoring in business processes: A sensor-based approach
Journal of Systems and Software
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Workflow management systems (WfMSs) are being increasingly deployed to deliver e-business transactions across organizational boundaries. To ensure a high service quality in such transactions, exception-handling schemes for conflict resolution are needed. The conflicts primarily arise due to failure of a task in workflow execution because of underlying application, or controlling WfMS component failures or insufficient user input. So far, little progress has been reported in addressing conflict resolution in cross-organizational business processes, though its importance has been recognized. In this paper, we identify the exception handling techniques that support conflict resolution in cross-organizational settings. In particular, we propose a novel, “bundled” exception-handling approach, which supports (1) exception knowledge sharing—sharing exception specifications and handling experiences, (2) coordinated exception handling, and (3) intelligent problem solving—using case based reasoning to reuse exception handing experiences. A prototype of this exception handling mechanism is developed and integrated as a part of the METEOR Workflow Management System. An evaluation of our approach is also presented through some sample workflow applications.