Automating human information agents

  • Authors:
  • S. Franklin

  • Affiliations:
  • Institute for Intelligent Systems and Department of Mathematical Sciences The University of Memphis Memphis, TN

  • Venue:
  • Intelligent agents and their applications
  • Year:
  • 2002

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Abstract

We describe a software agent technology capable of automating the entire functionality of such human information agents as insurance agents, travel agents and loan officers of banks, and many, many others. This includes negotiating in natural language, accessing databases, adhering to numerous policies, and producing products. The technology is based on a psychological theory of consciousness implemented with modules for perception, associative memory, action selection, deliberation, etc. The case study herein describes an agent whose task is to assign new billets to sailors at the end of their current duty assignment.