Production workflow: concepts and techniques
Production workflow: concepts and techniques
Automated SLA Monitoring for Web Services
DSOM '02 Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Management Technologies for E-Commerce and E-Business Applications
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
Warehousing Workflow Data: Challenges and Opportunities
Proceedings of the 27th International Conference on Very Large Data Bases
Gaining Control over Time in Workflow Management Applications
DEXA '00 Proceedings of the 11th International Conference on Database and Expert Systems Applications
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In the last decade we have witnessed an increased trend towards automating all the interactions that a company has with its customers, suppliers, and employees. This trend is continuing even in the economic downturn, since automation not only allows for faster processing, but can also reduce costs and errors due to the diminished need for human involvement. Once a robust e-business infrastructure has been developed and deployed, companies quickly turn their attention to the problem of assessing and managing the quality of their e-business operations. This paper presents the concepts and architecture of a system that supports users in managing their infrastructure from a both a business (qualitative) and IT (quantitative) perspective. The platform also provides for the "intelligent" analysis of e-business operations as well as for making predictions over the quality of ongoing and future operations.