Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
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The paper is composed by two parts. The objective of the first part is to define a new approach to the innovation process in the Public Administration. In fact, in more recent years, the attention to process oriented change management techniques has also emerged in the public sector, through attempts to draw from private sector, searching for new methodologies and managerial approaches that can satisfy the need of organisational innovation. KIWI project analyses these techniques in one of the public management processes, the Knowledge Management. The second part of the paper is more related to the new IST tools that should be used to improve the efficiency and the effectiveness of non-profit organisations. In particular, the project aims at developing innovative, user-relevant, wireless technologies which make the relationship between PA and citizens easier.