Proceedings of the 17th International Conference on Data Engineering
An Agent-Based System for Trading Partner Management in B2B e-Commerce
RIDE '02 Proceedings of the 12th International Workshop on Research Issues in Data Engineering: Engineering E-Commerce/E-Business Systems (RIDE'02)
An e-Business Integration & Collaboration Platform for B2B e-Commerce
WECWIS '01 Proceedings of the Third International Workshop on Advanced Issues of E-Commerce and Web-Based Information Systems (WECWIS '01)
An OWL-based semantic business process monitoring framework
Expert Systems with Applications: An International Journal
Domain-specific language for event-based compliance monitoring in process-driven SOAs
Service Oriented Computing and Applications
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Organisations are re-engineering their B2B communications to be performed through web services. Their aim is to create modularised services that support the business processes within their organisation and also those external entities that participate in these same business processes. This improvement is at the expense of the organisation's knowledge of its performance, as this knowledge will become buried within the internal processing of the web service platform. This research introduces an approach to reclaim and improve this knowledge for the organisation by establishing a framework that enables the definition of web services, together with the logging and analysis of the enactment of web services. This framework utilises web service concepts, DSS principles, and agent technologies, to enable feedback on the organisation's performance measures through the analysis of the web services. We apply this framework to a specific case study where suppliers participate in an inter-organisational workflow via a Private Exchange in the context of order fulfilment. A key benefit of this work is that the data is stored once but provides information both to the organisation acting as the customer and the organisation acting as the supplier. It therefore removes the need for development of internal performance monitoring tools to monitor web services performance.