The knowledge management toolkit: practical techniques for building a knowledge management system
The knowledge management toolkit: practical techniques for building a knowledge management system
Case-Based Reasoning: Experiences, Lessons and Future Directions
Case-Based Reasoning: Experiences, Lessons and Future Directions
CBR for Dimensional Management in a Manufacturing Plant
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Capturing Lessons Learned for Variation Reduction in an Automotive Assembly Plant
Proceedings of the Fourteenth International Florida Artificial Intelligence Research Society Conference
Applying Knowledge Management: Techniques for Building Corporate Memories
Applying Knowledge Management: Techniques for Building Corporate Memories
The general motors variation-reduction adviser: evolution of a CBR system
ICCBR'03 Proceedings of the 5th international conference on Case-based reasoning: Research and Development
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One approach to developing knowledge management systems is to seed the system in key communities of practice and then encourage its customization and spread throughout the enterprise by local ("grassroots") initiative. This has the benefit of worker buy-in and adaptation of the local systems to their workflows. The concept is that, in exchange for some loss of control and standardization, the grassroots systems will be used and appreciated and will grow into an enterprise-wide system. In this paper, we discuss this approach and how it is emerging in General Motors' Variation-Reduction Adviser, a manufacturing knowledge-sharing and lessons-learned system.