Knowledge Management Handbook
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Knowledge management can support industrial research processes. Indeed, these industrial research processes are situated between a system of operational units, requiring and using research results, and a system of technological providers and academic laboratories. The knowledge flow between these systems is exposed to certain industrial constraints. The research center needs to optimize internal and external knowledge flows. In this purpose we identified a knowledge typology of industrial researchers. Based on a research process model, the knowledge typology and a theoretical knowledge management model we propose a portal solution. This portal solution allows manipulating information and knowledge more flexible in order to assure a certain dynamic for the knowledge management system. In future work we will integrate a knowledge evaluation process to focus on this dynamical aspect. This article discusses the introduction of a knowledge management system for industrial research processes at the EADS Corporate Research Center.