Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Knowledge management and business model innovation
Knowledge management and business model innovation
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Knowledge Management Foundations: Thinking about Thinking - how People and Organizations Represent, Create, and Use Knowledge
Essentials of Management Information Systems
Essentials of Management Information Systems
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
Identifying the characteristics of successful expert systems: an empirical evaluation
International Journal of Information Technology and Management
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One of the most difficult works in the world of ERP systems is proven to be their installation and customization to fulfil the needs of the customer. With the great development of Knowledge Management in the last decade a new era has begun; the era of capturing, storing and managing effectively ERP Consultants' knowledge in order to rapidly build customized enterprise systems, which in other times would take months to model and develop. This paper presents such a case, where IT and Knowledge Management power are used in order to surpass the difficulties of this ERP field. The authors describe an advanced generic Case-Toolkit, which is able to support the complicated process of Modelling and optimal adaptation (MOA) of an ERP system to the needs of an enterprise. This tool-kit aims to be used by the ERP consultants in two ways. The first is to analyse, categorise and store the business processes and the second is to use the business processes that are created for presale reasons.