Designing Technology as an Embedded Resource for Troubleshooting
Computer Supported Cooperative Work
Query reformulation and refinement using NLP-based sentence clustering
ECIR'07 Proceedings of the 29th European conference on IR research
Using real-life troubleshooting interactions to inform self-assistance design
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
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