Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Organization context and information systems success: a contingency approach
Journal of Management Information Systems
Why information systems fail: a case study approach
Why information systems fail: a case study approach
Facilitators and inhibitors for the strategic use of information technology
Information and Management
Software failure: management failure: amazing stories and cautionary tales
Software failure: management failure: amazing stories and cautionary tales
European Journal of Information Systems
Guidelines for the Successful Adoption of Information Technology in Small and Medium Enterprises
International Journal of Information Management: The Journal for Information Professionals
Impacts of software deployment in the coffee agribusiness of brazil
PROFES'05 Proceedings of the 6th international conference on Product Focused Software Process Improvement
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There is extensive literature highlighting the difficulty in evaluating the success of software applications, and even in defining the meaning of the term 驴success驴. Two complementary studies are presented that have focused on this from different perspectives (in the context of small-medium organizations (SMOs) in terms of (i) return on investment and (ii) user satisfaction. The former has adopted case study analysis, the latter longitudinal surveys as the instruments used: illustrative results are provided for both approaches. Results indicate that within the first case study company there is a strong link between the identified company strategy typology and the attitude to the type of investment undertaken. The preliminary results from the second case indicate that, contrary to received wisdom, user satisfaction with systems can exist despite a lack of liaison between developers and users in the requirements phase. Other factors that have influenced this satisfaction are outlined.