The Role of Emotion, Values, and Beliefs in the Construction of Innovative Work Realities

  • Authors:

  • Isabel Ramos;Daniel M. Berry;João Á. Carvalho

  • Affiliations:

  • -;-;-

  • Venue:
  • Soft-Ware 2002 Proceedings of the First International Conference on Computing in an Imperfect World
  • Year:
  • 2002

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Abstract

Traditional approaches to requirements elicitation stress systematic and rational analysis and representation of organizational context and system requirements. This paper argues that (1) for an organization, a software system implements a shared vision of a future work reality and that (2) understanding the emotions, feelings, values, beliefs, and interests that drive organizational human action is needed in order to invent the requirements of such a software system. This paper debunks some myths about how organizations transform themselves through the adoption of Information and Communication Technology; describes the concepts of emotion, feeling, value, and belief; and presents some constructionist guidelines for the process of eliciting requirements for a software system that helps an organization to fundamentally change its work patterns.