Dialogue Modelling for a Conversational Agent

  • Authors:
  • Peter Wallis;Helen Mitchard;Jyotsna Das;Damian O'Dea

  • Affiliations:
  • -;-;-;-

  • Venue:
  • AI '01 Proceedings of the 14th Australian Joint Conference on Artificial Intelligence: Advances in Artificial Intelligence
  • Year:
  • 2001

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Abstract

There is growing agreement that dialogue management is critical to speech enabled applications. This paper describes a novel approach to knowledge acquisition in the natural language processing domain, and shows the use of techniques from cognitive task analysis to capture politeness protocols from a "dialogue expert." Acknowledging the importance of intentions in mixed initiative systems, our aim was to use an off-the-shelf Belief, Desire, and Intention (BDI) framework from Agent Oriented Software to provide the planning component, and introduce plan library cards as a means of capturing expertise in this context.