A new generation of workflow-management-systems: beyond Taylorism with MOBILE
ACM SIGOIS Bulletin - Special issue: groupware for self-organizing units
KQML as an agent communication language
Software agents
Using metalevel techniques in a flexible toolkit for CSCW applications
ACM Transactions on Computer-Human Interaction (TOCHI)
From Centralized Workflow Specification to Distributed WorkflowExecution
Journal of Intelligent Information Systems - Special issue on workflow management systems
Agents for process coherence in virtual enterprises
Communications of the ACM
Distributed problem solving and planning
Multiagent systems
The Design of Intelligent Agents: A Layered Approach
The Design of Intelligent Agents: A Layered Approach
Introduction to Reinforcement Learning
Introduction to Reinforcement Learning
Knowledge Engineering: Unifying Knowlegde Base and Database Design
Knowledge Engineering: Unifying Knowlegde Base and Database Design
Delegation of Responsibility in an Agent-Based Process Management
PRIMA '00 Proceedings of the Third Pacific Rim International Workshop on Multi-Agents: Design and Applications of Intelligent Agents
Approximate Reasoning about Combined Knowledge
ATAL '97 Proceedings of the 4th International Workshop on Intelligent Agents IV, Agent Theories, Architectures, and Languages
Supporting Teams in Virtual Organizations
DEXA '99 Proceedings of the 10th International Conference on Database and Expert Systems Applications
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Emergent processes are high-level business processes; they are opportunistic in nature whereas production workflows are routine. Emergent processes may not be managed; they may contain goal-driven sub-processes that can be managed. A multiagent system supports emergent processes. Each player is assisted by an agent. The system manages goal-driven sub-processes and manages the commitments that players make to each other during emergent sub-processes. These commitments will be to perform some task and to assume some level of responsibility. The way in which the selection of tasks and the delegation of responsibility is done attempts to reflect high-level corporate principles and to 'sit comfortably' with the humans involved. Commitments are derived through a process of inter-agent negotiation that considers each individual's constraints and performance statistics. The system has been trialed on business process management in a university administrative context.