Evaluating CM3: Problem Management

  • Authors:

  • Mira Kajko-Mattsson

  • Affiliations:

  • -

  • Venue:
  • CAiSE '02 Proceedings of the 14th International Conference on Advanced Information Systems Engineering
  • Year:
  • 2002

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Abstract

CM3: Problem Management is a detailed problem management process model to be utilised within corrective maintenance. It has been developed at ABB and evaluated for its industrial relevance within 17 non-ABB organisations. In this paper, we present the evaluation results of CM3: Problem Management. Our primary goal is to confirm its industrial relevance. Our secondary goal is to establish current state of problem management practice in the industry in order to provide a basic reference point from which the desperately needed research into software maintenance can proceed.