Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
E-enterprise: business models, architecture, and components
E-enterprise: business models, architecture, and components
Business Networking: Shaping Collaboration between Enterprises
Business Networking: Shaping Collaboration between Enterprises
Workflow support for electronic commerce applications
Decision Support Systems
XML-based Process Representation for e-Government Serviceflows
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
XML-enabled workflow management for e-services across heterogeneous platforms
The VLDB Journal — The International Journal on Very Large Data Bases
ISTA '01 Proceedings of the 2001 international conference on Information systems technology and its applications - Volume P-2
eFlow: A Platform for Developing and Managing Composite e-Services
AIWORC '00 Proceedings of the Academia/Industry Working Conference on Research Challenges
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
XML-Based Schema Definition for Support of Interorganizational Workflow
Information Systems Research
Understanding and Modelling Flexibility in Administrative Processes
EGOV '02 Proceedings of the First International Conference on Electronic Government
Requester-centered composition of business processes from internal and external services
Data & Knowledge Engineering - Special issue: Collaborative business process technologies
Research areas and challenges for mobile information systems
International Journal of Mobile Communications
Interacting Agents for the Risk Assessment of Allergies in Newborn Babies
AIME '07 Proceedings of the 11th conference on Artificial Intelligence in Medicine
Model-driven eGovernment interoperability: A review of the state of the art
Computer Standards & Interfaces
Exploring the flexible workflow technology to automate service composition
ASWC'06 Proceedings of the First Asian conference on The Semantic Web
Personalized robotic service using N-gram affective event model
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
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With Serviceflow Management we put the service nature of inter-organizational processes into the center of modeling, design and architectures. The underlying conceptual distinction between the serviceflow, the portion of the process where the customer's concern is evaluated and cared for, and background processes, guides in (1) providers as well as designers to focus on service design and delivery, (2) to provide support for serviceflows with enhanced flexibility and service configuration and (3) to design service points where service workers and customers "meet". By this, the original workflow metaphor, which directs the design of process support from a mass production point of view, is questioned and replaced by a more suitable concept, which considers social and quality aspects in service delivery. Instance-based XML process representations and generic components and architectures for their exchange and for the provision of service tasks are presented, discussed, and exemplified by an e-health process.