Soft systems methodology in action
Soft systems methodology in action
Applying case-based reasoning: techniques for enterprise systems
Applying case-based reasoning: techniques for enterprise systems
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Information Ecology: Mastering the Information and Knowledge Environment
Information Ecology: Mastering the Information and Knowledge Environment
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
Inside Case-Based Reasoning
Information and Organization: A New Perspective on the Theory of the Firm
Information and Organization: A New Perspective on the Theory of the Firm
Expert Systems with Applications: An International Journal
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Over the previous two years I have collected case-studies of successfully fielded commercial knowledge management systems that use case-based reasoning (CBR). These case-studies have been collated into a book to be published by Morgan Kaufmann in November 2002. This paper summarises the findings of the book, showing that CBR is ideally suited to the creation of knowledge management systems. This is because of the close match between the activities of the CBR-cycle and the process requirements of a knowledge management system. The nature of knowledge within an organisation is briefly discussed and the paper illustrates the dynamic relationship between data, information and knowledge, showing how CBR can be used to help manage the acquisition and reuse of knowledge.