Case-based planning: viewing planning as a memory task
Case-based planning: viewing planning as a memory task
Case-based reasoning
Case-Based Reasoning: Experiences, Lessons and Future Directions
Case-Based Reasoning: Experiences, Lessons and Future Directions
Inside Case-Based Reasoning
A Study on Competence-Preserving Case Replacing Strategies in Case-Based Reasoning
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
An Architecture for Maintaining Case-Based Reasoning Systems
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
New Technology Bliss and Plain in a Large Customer Service Center
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
Maintaining Unstructured Case Base
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
Case-Based Reasoning Technology, From Foundations to Applications
Categorizing Case-Base Maintenance: Dimensions and Directions
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
Developing Industrial Case-Based Reasoning Applications: The Inreca Methodology (Lecture Notes in Computer Science, 1612.)
Transforming Electronic Mail Folders into Case Bases
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Case Provenance: The Value of Remembering Case Sources
ICCBR '07 Proceedings of the 7th international conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Using Case Provenance to Propagate Feedback to Cases and Adaptations
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Dimensions of Case-Based Reasoner Quality Management
ICCBR '09 Proceedings of the 8th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
The fun begins with retrieval: explanation and CBR
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
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Current Case-Based Reasoning (CBR) process models present CBR as a low maintenance AI-technology and do not take the processes that have to be enacted during system development and utilization into account. Since a CBR system can only be useful if it is integrated into an organizational structure and used by more than one user, processes for continuous knowledge acquisition, -utilization and -maintenance have to be put in place. In this paper the short-comings of classical CBR process models are analyzed, and, based on the experiences made during the development of the case-based help-desk support system HOMER, the managerial, organizational and technical processes related to the development and utilization of CBR systems described.