Computerized performance monitoring systems: use and abuse
Communications of the ACM
Computerization of the workplace: testing attitudinal effects with a causal model
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
Job and health implications of VDT use: initial results of the Wisconsin-NIOSH study
Communications of the ACM
Turnover among DP personnel: a casual analysis
Communications of the ACM
The impact of office automation on the organization: some implications for research and practice
Communications of the ACM
VDTs in the WorkPlace: New Issues, New Answers
VDTs in the WorkPlace: New Issues, New Answers
| Hi-index | 0.00 |
Despite an increasing amount of research on the concerns of lower level computer workers who perform clerical work using Video Display Terminals, there has been virtually no attention paid to the concerns and behaviors of their supervisors. Consequently, little is known about actual supervisory methods in settings with computerized performance monitoring systems.This paper reports on the results of a field study focusing on the supervisor's role in computerized and non-computerized data entry settings. Both supervisors and their employees comprised the research sample.In general, the results of this study do not support prior research regarding the differences in perception of closeness in supervision between VDT and non-VDT workers. Furthermore, the results suggest that the supervisors are largely under-utilizing the monitoring capabilities of the system. Implications for systems design are discussed.