Usability inspection methods
Designing hypermedia applications
Communications of the ACM
Hypermedia design, analysis, and evaluation issues
Communications of the ACM
Information architecture for the World Wide Web
Information architecture for the World Wide Web
Improving hypermedia development: a reference model-based process assessment method
Proceedings of the tenth ACM Conference on Hypertext and hypermedia : returning to our diverse roots: returning to our diverse roots
Hypermedia and the Web: An Engineering Approach
Hypermedia and the Web: An Engineering Approach
Software Engineering Economics
Software Engineering Economics
OPEN Process Support for Web Development
Annals of Software Engineering
Client needs and the design process in web projects
Journal of Web Engineering
Information Resources Management Journal
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Despite the rapid evolution of Web technologies and development tools and skills, most Web sites fail (to varying degrees) to achieve their true business goals. This is at least partially due to our inability to effectively define Web acceptance criteria (from both a client perspective and a developers perspective). These criteria cover those characteristics that the final system must possess, and against which the development can be carried out. Examples include broad business objectives, and detailed content and functional descriptions, but also navigability, user engagement, site evolvability, and especially site maintenance. In this paper we consider the need for an improved ability to define acceptance criteria for Websites as a target for the design and maintenance process. We describe a framework that includes dimensions covering both product criteria and organisational elements. We also discuss how the various dimensions within this framework can be represented using various existing techniques.