Voice-Enabling Enterprise Applications

Authors:
J. Chugh;V. Jagannathan
Affiliations:
-;-
Venue:
WETICE '02 Proceedings of the 11th IEEE International Workshops on Enabling Technologies: nfrastructure for Collaborative Enterprises
Year:
2002

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Abstract

This paper reviews the influence of the advancement and standardization of Voice technologies on existing web and enterprise applications. We focus on the limitations and concerns of a new voice interface, in addition to the integration issues. We use automation ofthe dictation process, which is usually a part of enterprise transcription applications, as a case study to explore the power of current voice technologies. We specifically delve into VoiceXML and also into the fundamental integration solutions.