Software processes are software too
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This paper discusses how a process-centered knowledge management and coordination support approach can be used to create learning software organizations. We describe our extensions to the software engineering environment MILOS that allow us to model and interpret information needs that occur during project planning and enactment; this enables MILOS to automatically provide users with task-specific information. In order to capture actual information needs, we propose an extended feedback loop to update the process model stored in an experience base. The result is a knowledge management approach that is process-oriented and supports continuous process improvement.