The management structure of the telecommunications function in healthcare organizations: an exploratory study

Authors:
Karen Ketler;John R. Willems;Meena Srinivasan
Affiliations:
Eastern Illinois University, Charleston, IL;Eastern Illinois University, Charleston, IL;Eastern Illinois University, Charleston, IL
Venue:
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
Year:
2003

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Abstract

This article reports the results of 154 responses from IS managers in healthcare organizations about the managerial structure of the telecommunications function. While a one-tiered management structure with an IS manager was the most common form of management of the telecommunications function, a multi-tiered approach was utilized in over 38% of the organizations. Steering committees were utilized more often with a generalized IS manager than with a specialized telecommunications manager. Organizations with steering committees were more likely to provide organizational support for the telecommunications function than the other organizations. There was no statistical significance between organizations with steering committees and those without such a committee on the development and implementation of a telecommunications plan. However, there was a strong correlation between the decision-making authority of the steering committee and the development and implementation of a telecommunications plan.