Web-dialogue management for insurance products: IP.com

  • Authors:

  • Süleyman Taner;Henk Koppelaar

  • Affiliations:

  • Practis BV, The Netherlands and Delft University of Technology, The Netherlands;Delft University of Technology, The Netherlands

  • Venue:
  • Web-enabled systems integration
  • Year:
  • 2003

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Abstract

The IP.COM concept enables an end-user to compose automatically an insurance product after conducting a dialogue with a knowledge-based system. This reduces the dependencies of insurance companies on both the IT and the actuarial expert. The system is able to adjust the dialogue interactively according to the specific needs of the users and asks for the relevant data needed for the desired product.