Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
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Field research techniques generate large amounts of unstructured data about users: their work practice, attitudes, strategies, motivations, and so forth. Managing, organizing, communicating, and making sense of this complex and rich data is an ongoing problem for HCI researchers. InContext performs field research and design for its clients, so we have experienced these problems in our business. This presentation demonstrates the software tools we built to manage our own research and design projects, showing how such tools can support a heavily team-based process, and how they can enhance the human thought process inherent in research and design.