Managing Response Time in a Call-Routing Problem with Service Failure
Operations Research
Operations management applied to home care services: Analysis of the districting problem
Decision Support Systems
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In allocating resources to health-care services, the main difficulties derive from uncertainty concerning the number of patients who need the service and the level of care required by each patient who is entitled to receive it. I deal with the problem of allocating resources to the home-care service provided to AIDS patients in the city of Rome, Italy, which include medical assistance provided by nurses and doctors and social assistance and accompaniment of patients provided by social workers. A simple linear programming model solves the problem for single organizations, which provide assistance within a given budget, and for public-health authorities, which have to evaluate the results of tentative budgets assigned to home care.