Etude comparative de méthodes d'identification de la perception des usagers sur la qualité des sites Web

  • Authors:

  • Ghuilaine Clouet;Isabelle Lambert

  • Affiliations:

  • Université Paris 8, France Télécom R&D, DIH/EQS, 4 rue du Clos Courtel, BP 91226, 35512 Cesson Sévigné;FranceTélécom R&D, DIH/EQS, 4 rue du Clos Courtel, BP 91226, 35512 Cesson Sévigné

  • Venue:
  • IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)
  • Year:
  • 2002

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Abstract

A comparative study of two methods, individual interviews and focus groups, with users on their quality perception of e-commerce sites has revealed the comparative performances of the two methods concerning the evaluation dimensions' elaboration.