A system for the seamless integration of personal messages using agents developed on a lotus notes platform.

Authors:
Ramiro Liscano;Roger Impey;Paul Gordon;Suhayya Abu-Hakima
Affiliations:
Institute for Information Technology, National Research Council Canada, Montreal Road, Building M-50, Ottawa, Ontario K1A 0R6;Institute for Information Technology, National Research Council Canada, Montreal Road, Building M-50, Ottawa, Ontario K1A 0R6;Department of Mathematics, Statistics and Computing Science, Dalhousie University, Halifax, Nova Scotia, Canada;Institute for Information Technology, National Research Council Canada, Montreal Road, Building M-50, Ottawa, Ontario K1A 0R6
Venue:
CASCON '96 Proceedings of the 1996 conference of the Centre for Advanced Studies on Collaborative research
Year:
1996

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Abstract

We introduce a seamless messaging system for the management of personal messages. The aim of it is to intercept, filter, interpret, and deliver multimodal messages (voice, fax, and/or e-mail messages). Messages are delivered to the recipient regardless of their target messaging device. Seamless messaging involves finding the person (if urgent) and delivering the information to them on their cellular phone, pager, laptop, nearest fax, telephone, or workstation. The system includes a set of personal agents that classify and act on incoming messages based on their content. The user specifies the classes and actions to the agent as a set of high-level rules. This allows the user to specify rules that are independent of the messaging system and target devices. A personal agent "Secretary" is responsible for mediating between the different messaging environments, the target devices, and other interacting applications (e.g., calendars, e-mail programs, etc.).The design of this Seamless Messaging System is based on the integration of three technologies, ubiquitous computing, information filtering, and telematics. The system has been implemented on a Lotus Notes platform. What makes the system unique is its approach to treating a message in a universal manner, its ability to mediate between different messaging devices, and its ability to try to determine the availability of the user.