Measurement of technology mediated communication style: the communication preferences inventory (CPI)

Authors:
Heather Parker;Mark Chignell;Leonardo Ruppenthal
Affiliations:
Department of Mechanical and Industrial Engineering, University of Toronto;Department of Mechanical and Industrial Engineering, University of Toronto;Department of Mechanical and Industrial Engineering, University of Toronto
Venue:
CASCON '02 Proceedings of the 2002 conference of the Centre for Advanced Studies on Collaborative research
Year:
2002

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Abstract

This paper describes the development of a new inventory for measuring communication preferences (the CPI). It begins with a discussion of the need for such an inventory, along with a description of earlier work on use of unified communications technology that motivated its development. The current 62-item of the CPI is presented, along with the associated factor structure based on a sample of 110 respondents. The relationship of the CPI to the big five personality factors is discussed, and a study is reported that assesses the ability of CPI items to predict email and newsgroup behaviour.