Quality of Service Management in Healthcare Organizations: A Case Study

  • Authors:
  • Pradeep Ray;Gamini Weerakkody

  • Affiliations:
  • -;-

  • Venue:
  • CBMS '99 Proceedings of the 12th IEEE Symposium on Computer-Based Medical Systems
  • Year:
  • 1999

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Abstract

Healthcare organizations are looking for Information Technology(IT) based solutions to face increased competition, changing government regulations, and the challenge to improve efficiencies and the quality of service. Many health care organizations have established cost effective enterprise-wide computing technologies, such as client/server based systems, to improve the effectiveness of information delivery and thereby quality of service(QoS) of patient care.The accessibility of patient information including data and images from anywhere/anytime over the distributed network systems, greatly improves the effectiveness of the patient encounter and thereby quality of service management in health care organizations. This can not be achieved without the involvement of human element at all stages of a healthcare management environment where services must be consolidated without compromising the quality of patient care. While the quality of service requirements vary from user to user and from application to application, these requirements need to be translated (mapped) to a finite set of network and system resource requirements.This paper addresses the problem of developing QoS specification in healthcare industry.