Business Games as Strategic Team-Learning Environments in Telecommunications

• Authors: K. O. Jensen
• Venue: BT Technology Journal
• Year: 2003

This paper provides an overview of the development and use of an interactive telecommunications business game. It describes the underlying model and the implementation of the game, describes how the game has been used in workshops and gives an assessment of how effective the game was in delivering benefits to participants. A series of learning points about the telecommunications industry, which have emerged from the game events, are also discussed. The assessment shows that business games do deliver a range of benefits to participants, including identifying potential new strategies, learning more about the views of other participants on key strategic issues and surfacing learning points associated with the dynamics of the industry, i.e. how the interactions between different players shape the evolution of the industry.