Collaborative tools and processes to support software engineering shift work
BT Technology Journal
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Collaborative modeling of business processes: a comparative case study
Proceedings of the 2009 ACM symposium on Applied Computing
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
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The emerging collaborative organizational model provides a context for the use of new methods for facilitating interaction. At the same time, technology is evolving to support meetings among distributed participants. Few studies have examined the effect of these new electronic meeting systems (EMS) on distributed workteams over time. Adaptive structuration theory (AST) suggests that, when groups encounter environmental difficulties, they may creatively adapt some structures to mitigate the limitations. This study investigated the development of cohesiveness, conflict management, and process satisfaction over four sessions among face-to-face, distributed-synchronous and distributed-asynchronous groups supported by an EMS. Results indicate that, despite structural impediments inherent in distributed interaction, groups can develop along these relational dimensions. These findings are consistent with AST. However, research needs to examine further the nature of structuration in technologically supported groups.