An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
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An exploratory study was conducted to examine the differences in the use of persuasive linguistic devices used by anonymous and identified groups communicating electronically in order to achieve consensus on a jury decision-making task. Anonymous groups are found to cooperate together to create character identities for themselves, to make more errors of factual information and to request compromises directly. Further, anonymous groups were more flexible, and used a wider variety of linguistic devices than did identified groups. Identified groups used persuasive arguments and polling as the primary means of reaching consensus. The implications of these findings for future research are discussed.