An Analysis of the Effects of Mode of Communication on Group Decision Making

Authors:
Jerry Fjermestad;Starr Roxanne Hiltz
Affiliations:
-;-
Venue:
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences - Volume 1
Year:
1998

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An assessment of group support systems experimental research: methodology and results

Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field

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Abstract

Group Support Systems (GSS) have been thesubject of many investigations and meta-analyses over the past decade. This study presents summarizes and analyzes the results of 100 experiments that used communicationmode as an independent variable. The results suggest that use of a GSS improves decision quality, depth of analysis, equality of participation, and satisfaction over manual methods. Additionally, more detailed analysis suggests that task type, GSS type and the interaction of both have a moderating effecton adaptation and outcome factors.