Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
| Hi-index | 0.00 |
In this report a concept and framework for distributed structural organizational design for workflow management systems in global business is presented. Very few approaches of workflow management address dynamic change in (international) organizational structures. Processes describe the activities which are performed, an enterprise model describes the actors and the structure of the organization. This report on Groupware-based Organization Design (GroupOrga) analyzes circumstances of today's organizational design approaches. An innovative approach to organizational design for workflow and office systems will be presented, which is team oriented and groupware based. The report will make clear that structural organizational design requires the complete knowledge about the organization - a requirement that cannot be met by one person. A team-approach supported by groupware will be discussed, as well the architecture and tool-centered implementation aspects of the system.