People and organizations in software production: a review of the literature
ACM SIGCPR Computer Personnel
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Computer professionals usually have technical backgrounds that concentrate on information systems and computer science courses. These courses primarily emphasize the use of various technologies to implement automated systems. This emphasis often neglects the teaching of interpersonal communication skills and understanding of human factors as they relate to the design and implementation of computer-based information systems. The computer professional usually needs these neglected communication skills to successfully implement integrated information systems.