Designing effective documentation

  • Authors:
  • Willam W. McMillan;Gayle M. Lambert

  • Affiliations:
  • -;-

  • Venue:
  • SIGUCCS '81 Proceedings of the 9th annual ACM SIGUCCS conference on User services
  • Year:
  • 1981

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Abstract

We borrow from research in educational psychology and document design, and from intuitive guidelines to make suggestions about the design of computer documentation. We discuss general characteristics of design, specifics, and different techniques for empirical evaluation of documents.