Supporting organizational problem solving with a workstation

  • Authors:

  • Gerald Barber

  • Affiliations:

  • Massachusetts Institute of Technology, Room 812, 545 Technology Square, Camlwidge, Mass.

  • Venue:
  • Proceedings of the SIGOA conference on Office information systems
  • Year:
  • 1982

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Abstract

This paper describes an approach to supporting work in the office. Using and extending ideas from the field of Artificial Intelligence (AI) we describe office work as a problem solving activity. A knowledge embedding language called Omega is used to embed knowledge of the organization into an office worker's workstation in order to support the office worker in his or her problem solving. A particular approach to reasoning about change and contradiction is discussed. This approach uses Omega's viewpoint mechanism.