A case study of office workstation use

  • Authors:

  • Christine V. Bullen;John L. Bennett;Eric D. Carlson

  • Affiliations:

  • Center for Information Systems Research, Massachusetts Institute of Technology, Cambridge Massachusetts;IBM Research Laboratory, San Jose, California;IBM Research Laboratory, San Jose, California

  • Venue:
  • Proceedings of the SIGOA conference on Office information systems
  • Year:
  • 1982

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Abstract

This paper describes the use of the Office Analysis Methodology to study a specific office environment in order to determine requirements for an advanced office workstation. The research site environment was unique in providing an opportunity to observe a natural growth pattern in the use of advanced technology. Specific workstation requirements were identified and are being implemented. Interesting observations are reported in the following areas: categories of secretarial work, use of existing workstations, influence of a community of users, access to shared services, and impacts on productivity and organizational behavior.