A voice response system for an office information system

Authors:
Dik Lun Lee
Affiliations:
Computer Systems Research Group, University of Toronto, Toronto, Canada. M5S 1AT
Venue:
Proceedings of the SIGOA conference on Office information systems
Year:
1982

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Abstract

One of the major activities in offices is communication. Communication involves information exchange in different kinds of media such as text, voice, pictures, and most likely, a mix of these. As such, a successful office information system must provide adequate facilities for handling these kinds of communication media. This paper discusses the design and implementation of a voice response system for OFS (Office Form System), a prototype office information system.