Performance Evaluation and Monitoring
ACM Computing Surveys (CSUR)
Computers and Thought
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An information systems as a set of procedures which process data used to support decision making. Robert Anthony (1965) has suggested a taxonomy of decision types which provides information useful in thinking about systems. Strategic planning decisions involve setting the objectives of the organization. Managerial control decisions deal with the task of determining that resources are employed to achieve the goals set in strategic planning. Operational control decisions deal with the day-to-day operations of the firm. This framework stresses the fact that there are different information requirements for different types of decision problems. For example, for strategic planning one rarely needs information that is current up to the minute, where such information may be vital for operational control decisions.