The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Supporting organizational problem solving with a work station
ACM Transactions on Information Systems (TOIS)
Analysis and Specification of Office Procedures
Analysis and Specification of Office Procedures
Proceedings of the 9th annual international ACM SIGIR conference on Research and development in information retrieval
Cognitive science and organizational design: a case study of computer conferencing
Human-Computer Interaction
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The results of an office study are presented. The goals of the study were to determine some parameters of the problem solving and knowledge level processing that occurs in a particular organization. The problem solving processes in the organization are described and the relationship between these problem solving processes and some characteristics of the knowledge used to solve the problems is discussed. In addition we describe the impact exceptions have on the evolution of the organization and identify two mechanisms that help the organization adapt to change. The implications of the results of the study on the understanding of organizations are discussed. Areas of further study are described.