The evaluation of text editors: methodology and empirical results.
Communications of the ACM
Details of command-language keystrokes
ACM Transactions on Information Systems (TOIS)
How do people really use text editors?
Proceedings of the SIGOA conference on Office information systems
Structured Analysis and System Specification
Structured Analysis and System Specification
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Office Automation is of major concern to vendors, to users, and to those academics who study relations between organizations, people and technology. Though technologies such as text processing and electronic mail have become common, other more esoteric systems such as file management, relational data bases and distributed information systems have yet to be widely accepted. Several reasons are offered for this lag. One main reason is the lack of acceptable means for cost justifying office automation technology. Uttal [29] reports that direct cost savings are hard to identify. Despite these difficulties, there have been many attempts to develop cost-justification methods. These range from comprehensive approaches such as those suggested by Bair [3, 4] to very specific methods such as those suggested by Boczany [7]. One of the main reasons that justifications are hard to develop is the difficulty in modeling the effects of these new systems in terms of productivity and effectiveness.