A recursive analysis technique for multi-dimensionally infinite Markov chains
ACM SIGMETRICS Performance Evaluation Review
Multi-Server Queueing Systems with Multiple Priority Classes
Queueing Systems: Theory and Applications
How many servers are best in a dual-priority M/PH/k system?
Performance Evaluation
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Approximations are given for the mean response times of each priority level in a multiple-class multiserver M/G/m queue operating under preemptive resume scheduling. The results have been tested against simulations of systems with two and three priority classes and different numbers of servers.