Knowledge Management and Mobility in a Semi-Virtual Organization: Lessons Learned from the Case of Telia Nära

  • Authors:

  • Rikard Lindgren;Mikael Wiberg

  • Affiliations:

  • -;-

  • Venue:
  • HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
  • Year:
  • 2000

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Abstract

This paper reports ethnographical research in search of new ways of designing CSCW systems that support knowledge management in a semi-virtual organization. One such way, suggested in this paper, is the design of mobile CSCW systems from the perspective of the developed NIR-model. According to the principles of the NIR-model and the empirical findings three concrete areas is worth mentioning; (1), There is a call for Responsibility Management. (2), Conflict Management becomes important. (3), Skill Management seems to be of great importance. This paper ends by concluding the impact of the NIR-model as an analytical tool, as well as highlighting important aspects of knowledge management of particular concern when designing CSCW systems for semi-virtual organizations.